The answers, no waffle.
Everything Aussie dog parents ask us most — from materials and cleaning to shipping and our tail-wag guarantee.
The product
What is the EasyFlow GoBottle made of?+
The body is 304 food-grade stainless steel with a BPA-free silicone bowl and seal. No painted finishes that flake, no plastic taste — just clean water on demand.
How much water does it hold?+
Each bottle holds 285 ml — enough for a solid 2–3 hour walk with a medium-size dog, or a full day topping up a smaller pup.
Is it safe for my dog?+
Yes. The bottle body is 304 food-grade stainless steel and the bowl is BPA-free food-grade silicone — every material touching water is food-safe.
Will it leak in my backpack?+
The one-hand press-lock lid is designed to stay shut in a bag. If yours ever leaks, our 60-day money-back guarantee has you covered.
Ordering & shipping
Do you ship Australia-wide?+
Yes — we deliver to every state and territory. Orders are dispatched within 1–2 business days and typically arrive within 2–5 business days for the EasyFlow GoBottle, which is stocked in Australia. Items not held in local stock typically arrive within 7–12 business days. Full tracking is included either way.
How long does shipping take?+
We process all orders within 1–2 business days. Estimated delivery across Australia is typically 2–5 business days for the EasyFlow GoBottle (stocked locally). Products that are not held in Australian stock typically arrive within 7–12 business days. Every order includes full tracking.
Is shipping really free?+
Yes — shipping is free Australia-wide on every order. Applied automatically at checkout.
Where does my order ship from?+
The EasyFlow GoBottle is stocked in Australia and dispatched locally — no customs, no import fees. The price at checkout is the price you pay.
Care & use
How do I clean it?+
Rinse the bowl and body with warm soapy water after each outing. Fully dishwasher-safe on the top rack — no special care required.
Can I put ice or hot water in it?+
Ice is fine. Stick to cool or lukewarm water — the bottle isn't insulated for hot liquids and heat can degrade the silicone seal over time.
Which pack size should I get?+
One bottle covers a single dog and a single walker. The 2 Pack is great for multi-dog households or keeping one in the car. The 3 Pack is the best value — gift one to a dog-loving mate.
Returns & guarantee
What's the 60-Day Tail-Wag Promise?+
If your dog isn't into it — or you're not — email us within 60 days for a full refund. No forms, no need to return the bottle in original packaging.
What if my bottle arrives damaged?+
Send us a photo within 7 days of delivery and we'll ship a replacement immediately at no cost.
How do I contact support?+
Reply to your order confirmation email or reach out via our contact page — we answer every message within one business day.
Still have a question?
Email us and a real human — usually the founder — will reply within one business day.